SentryHealth FAQ2022-01-04T14:47:37+00:00

SENTRYHEALTH FAQ

SENTRYHEALTH FAQ

Get answers to the most frequently asked questions.

FREQUENTLY ASKED QUESTIONS

Check out our FAQ to get answers to the questions we get asked most about SentryHealth and WellOnMyWay by benefits advisors, TPAs, trustees, HR leaders, and more.

FREQUENTLY ASKED QUESTIONS

Check out our FAQ for answers to the questions we get asked most about SentryHealth and WellOnMyWay by benefits advisors, TPAs, trustees, HR leaders, and more.

Is WellOnMyWay a health plan?2021-12-16T14:49:31+00:00

No. WellOnMyWay is not a health plan and SentryHealth is not an insurance provider. We do not replace a health plan or health insurance coverage.

How does WellOnMyWay work with an existing health plan?2021-12-16T14:50:11+00:00

WellOnMyWay enhances a health plan by layering in additional capabilities to connect employees and their family members to high-value care. In any combination, WellOnMyWay offers wellness and wellbeing programs, virtual care solutions, and navigation and advocacy from registered nurses for in-person medical treatment.

How long have you been in business?2021-12-07T19:40:53+00:00

SentryHealth was founded in 2011. In 2021, we merged with MAP Health, which provided medical advocacy services since 2001.

What makes WellOnMyWay different from your competitors?2021-12-16T14:50:55+00:00

Unlike our competitors that offer just care navigation or just wellness, WellOnMyWay offers a fully connected ecosystem of programs and services that engages everyone in a population. Using advanced data and behavior science, we guide employees and their family members to the right care at the right time, preventing and addressing high-cost events and conditions.

What is your clinical model?2021-12-07T19:40:35+00:00

We believe in a proactive, integrated approach to care for the whole person. When individuals need assistance, our Registered Nurse Advocates are there from the very beginning. Coordinating with our Medical Director and clinical care team, they assist employees and their family members in getting the right diagnosis and finding the highest-quality providers as well as coordinating treatment and follow-up care to ensure the best clinical outcomes while avoiding unnecessary costs.

What criteria do you use to identify best-in-class providers?2021-12-07T19:40:25+00:00

WellOnMyWay turns an average provider network into a high-performing network. We use proprietary data intelligence to identify the very best providers in any network. We consider things like market area, procedure volume, quality of care provided and clinical outcomes, costs, experience, certifications, readmission rates, and more.

Who are your partner vendors?2021-12-16T14:51:20+00:00

We have carefully selected partners to offer integrated programs on healthy lifestyle, disease management, financial health, injury prevention, injury treatment, and mental health.

Can you integrate with other vendors?2021-12-16T14:52:10+00:00

Yes! WellOnMyWay is integration-friendly with the ability to connect to an employer’s preferred vendors while enhancing the member experience. By connecting the member experience across all health benefits, WellOnMyWay maximizes engagement, simplifies vendor management, and increases value for employers.

What types of organizations do you work with?2021-12-16T14:52:32+00:00

We primarily work with self-insured organizations of all sizes and industries across the United States.

How do you partner with TPAs?2021-12-28T14:37:01+00:00

WellOnMyWay compliments a TPA’s offering by layering in capabilities to enhance the member experience, delivering higher cost savings and more value for their employer clients.

We bring extensive expertise when working with our TPA partners so they can focus on claims processing and adjudication while we are the customer-facing entity. We assist members with steerage to quality, cost-effective providers, accessing services, and understanding their medical concerns and needs. We also act as a coordinator between the member and the TPA to assist with any issues that may arise in regards to benefits or billing questions.

We coordinate between the TPA and reinsurance carrier to assist with identifying high-dollar claimants and providing a summary of expected ongoing costs to set appropriate group rates.

How do you work with benefits advisors, brokers, and consultants?2021-12-07T19:39:39+00:00

Partnering with a proven leader like SentryHealth offers advisors a distinguished competitive advantage. Depending on what an employer needs, WellOnMyWay is a turnkey solution but is also integration-friendly and configurable. It’s backed by experienced data scientists, clinical experts, engagement specialists, and client service professionals. WellOnMyWay provides advisors flexibility and key insights while alleviating headaches and increasing value for clients.

LET’S CONNECT

Want to learn more about SentryHealth? Simply fill out this form to request a consultation and learn more about our solutions.

LET’S CONNECT

Want to learn more about SentryHealth? Simply fill out this form to request a consultation and learn more about our solutions.

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