SENTRYHEALTH
FAQ

SENTRYHEALTH FAQ

Get answers to the most frequently asked questions.

FREQUENTLY ASKED QUESTIONS

Check out our FAQ to get answers to the questions we get asked most about SentryHealth by benefits advisors, TPAs, trustees, HR leaders, members, and more.

FREQUENTLY ASKED QUESTIONS

Check out our FAQ to get answers to the questions we get asked most about SentryHealth by benefits advisors, TPAs, trustees, HR leaders, members, and more.

No. WellOnMyWay is not a health plan and SentryHealth is not an insurance provider. We do not replace a health plan or health insurance coverage.

Our integrated health solution enhance a health plan by layering in additional capabilities to connect employees and their family members to high-value care. In any combination, we offer wellness and wellbeing programs, virtual care solutions, and navigation and advocacy from registered nurses for in-person medical treatment.

SentryHealth was founded in 2011. In 2021, we merged with MAP Health, which provided medical advocacy services since 2001. In 2022, we merged with Wellview, a digital health platform in business since 2013.

Unlike our competitors that offer just care navigation or just wellness, we offer a fully connected ecosystem of programs and services that engages everyone in a population. Using advanced data and behavior science, we guide employees and their family members to the right care at the right time, preventing and addressing high-cost events and conditions.

We believe in a proactive, integrated approach to care for the whole person. When individuals need assistance, our Registered Nurse Advocates are there from the very beginning. Coordinating with our Medical Director and clinical care team, they assist employees and their family members in getting the right diagnosis and finding the highest-quality providers as well as coordinating treatment and follow-up care to ensure the best clinical outcomes while avoiding unnecessary costs.

SentryHealth turns an average provider network into a high-performing network. We use proprietary data intelligence to identify the very best providers in any network. We consider things like market area, procedure volume, quality of care provided and clinical outcomes, costs, experience, certifications, readmission rates, and more.

We have carefully selected partners to offer integrated programs on healthy lifestyle, disease management, financial health, injury prevention, injury treatment, and mental health.

Yes! We are integration-friendly with the ability to connect to an employer’s preferred vendors while enhancing the member experience. By connecting the member experience across all health benefits, we maximize engagement, simplify vendor management, and increase value for employers.

We primarily work with mid-market, self-insured organizations across the United States.

We compliment a TPA’s offering by layering in capabilities to enhance the member experience, delivering higher cost savings and more value for their employer clients.

We bring extensive expertise when working with our TPA partners so they can focus on claims processing and adjudication while we are the customer-facing entity. We assist members with steerage to quality, cost-effective providers, accessing services, and understanding their medical concerns and needs. We also act as a coordinator between the member and the TPA to assist with any issues that may arise in regards to benefits or billing questions.

We coordinate between the TPA and reinsurance carrier to assist with identifying high-dollar claimants and providing a summary of expected ongoing costs to set appropriate group rates.

Partnering with a proven leader like SentryHealth offers advisors a distinguished competitive advantage. Depending on what an employer needs, our integrated health solution is integration-friendly and configurable. It’s backed by experienced data scientists, clinical experts, engagement specialists, and client service professionals. We  provide advisors flexibility and key insights while alleviating headaches and increasing value for clients.

LET’S CONNECT

Want to learn more about SentryHealth? Simply fill out this form to request a consultation and learn more about our solutions.

LET’S CONNECT

Want to learn more about SentryHealth? Simply fill out this form to request a consultation and learn more about our solutions.