Many members don’t have the knowledge or resources to navigate a complex medical procedure. In this case, a Nurse Advocate certified in case management engaged with William immediately after discharge.
First, she evaluated his postoperative needs and conducted research to determine the highest-quality providers with the best outcomes. Then, she coordinated care between the providers, overseeing the entire process to avoid complications and help William recover as quickly as possible. She also provided education on phantom pain symptoms and treatments, nutrition, wound healing, signs, and symptoms of infection.
The Nurse Advocate stressed the importance of adhering to follow-up care and offered emotional support, helping William overcome negative thoughts and motivating him every step of the way.
As William progressed, the nurse advocate worked directly with the prosthesis provider and third-party administrator to get him a prosthetic leg that would meet the strenuous demands of his job. She also made certain that he was fully healed for the proper fitting of the prosthetic.