How Employee Experience Drives Better Engagement, SentryHealth

Employee engagement is a hot topic these days, particularly when it comes to health and wellbeing. But how do you get your employees to participate in programs that will have the most positive effect on their overall health? The answer – by empowering them to take an active role in their health care through an encouraging, inclusive, and positive employee experience.

Let’s look at what goes into an employee experience and how it impacts engagement in your program.

What is Employee Engagement?

When you’re talking about health benefits, employee engagement means different things to different people. For some, it simply means enrolling in some kind of program. Or, maybe it’s connecting an activity tracker to an online program and logging activity periodically. Perhaps it’s completing a health risk assessment every year.  

But do those actions alone drive results? Sometimes. But in general, a lot more needs to be done to see the positive effects that most health and wellbeing vendors promise. 

At SentryHealth, we consider employee engagement to be regular, active, and lasting actions that drive better outcomes. It’s not simply enough to log in and earn points. There’s no health benefit to that. Instead, employees need to be supported and guided down a path that will work the best for them.  

So how do you get employees engaged? By providing an outstanding employee experience that includes personalization, guidance, and advocacy. 

What is Employee Experience?

If you’re looking for meaningful engagement, then your health care vendors must address the employee experience. If they don’t, then you should look for a different solution. Why? Because you’ll never see the value on investment that you expect. 

What are we talking about when we say, “employee experience?” It all boils down to the expectations that an employee has about their health care. In other words, experience is what drives employees to enroll, participate, and commit to long-term behavior change. 

What’s the Difference?

It’s simple. Many health and wellbeing vendors count engagement as simple activities that don’t really impact overall health. For example, an employee may complete a health risk assessment. And they may be awarded points and redeem those points for a reward. But if that’s where things end, the activity isn’t driving meaningful action. Therefore, it isn’t a metric that directly impacts the health of your workforce.

So, we have to go beyond looking at traditional engagement metrics. We have to look at how the overall employee experience empowers meaningful action that will have an impact on health. When an employee has an enjoyable, positive experience, they’re more likely to stay engaged. If access to health care is easy, helpful, and fulfilling, they’ll use it. 

That’s why WellOnMyWay is designed with each employee’s needs and expectations top of mind. It’s easy to access and navigate. Also, the experience is tailored for each employee. Using advanced data analytics, we design and guide them down the most appropriate path for care.  This takes the guesswork out of what programs they need to join and when. In addition, they receive support from experts every step of the way to overcome challenges and achieve their goals. 

Why Should I Care?

Employers are adopting more robust solutions for a few reasons.

First, with personalized guidance and support, employees are more empowered to take control of their health. This could be as simple as making more informed, healthy decisions. It could be as serious as avoiding a high-cost or critical health event.

Secondly, because of COVID-19, many employees are working from home and will be doing so permanently. As such, many employees are feeling disconnected. Offering a solution that includes an integrative approach to health care can be your greatest asset in fostering connection and support. By offering easy access to physical, mental, financial, and social resources, your employees can get the help and support they need when they need it.

Lastly, you’ll see greater value from your investment. In addition to the first two reasons, competition for high-quality staff is high. By making the employee experience a top priority, you’re telling them that they matter to you. They’ll feel appreciated, supported, and “seen.” As a result, they’ll be more loyal and will work harder.

How Does WellOnMyWay Improve the Employee Experience?

In a Deloitte Global Human Capital Trends report, 79% of HR leaders said the employee experience was important to them. But only 22% said they were excellent at building a unique employee experience. This means that while employers know that the employee experience is valuable, they don’t know what to do.

That’s where WellOnMyWay comes in.

WellOnMyWay delivers the ultimate employee experience, keeping them excited and engaged. As a result, you achieve greater value from your investment and gain a competitive advantage. This is accomplished by uniting the power of technology, evidence-based programs, and high-touch outreach.

  • Intelligent Employee Profile
    Using cutting-edge analytics, we create individualized profiles to guide employees to the right programs at the right time to accomplish their goals. This level of personalization increases participation by cutting out the noise and confusion often found in a “one-size-fits-all” approach.
  • Integrated Health and Wellbeing Center
    Available online or through a mobile app, the WellOnMyWay Integrated Digital Health Center allows employees to easily access programs, track activity, participate in challenges, redeem rewards and get help when they need it. Employees only see the programs and services most pertinent to them, driving better engagement.
  • Evidence-Based Programs
    Employees make lasting lifestyle changes and achieve positive results with our carefully curated suite of programs. When employees see results, they’re more likely to continue participating.
  • Medical Advocacy
    Navigating the health care delivery system is hard. That’s why so many people don’t even bother to access care. They also worry about the cost. WellOnMyWay includes a medical advocate program that supports, guides, and advocates for those who need care.
  • Full-Service, High-Touch Outreach
    WellOnMyWay energizes employees and delivers results through full-service, multi-channel outreach. As employees are gently nudged down a path to success, they feel supported every step of the way.

How Can I Learn More About WellOnMyWay?

We’d love to show you how WellOnMyWay can ensure positive, meaningful health experiences for both you and your employees. Be sure to look around our website to learn more. If you want to schedule a demo, contact us and we’ll reach out to you. 

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The SentryHealth Difference

SentryHealth is leading the charge in employee health and wellbeing. Through WellOnMyWay, a fully integrated health management solution that combines advanced data and behavior science to deliver personalized guidance and medical advocacy across virtual and in-person services, employees are connected to the highest quality, most affordable care. As a result, they are empowered to better engage in their own health, improving outcomes and delivering cost savings for both them and their employers. To learn more, contact us.