Michael’s Registered Nurse Advocate and Certified Case Manager immediately got involved. They first connected with the doctor’s office, but unfortunately, they wouldn’t consider anything other than Michael paying for treatment upfront. Like most Americans, Michael couldn’t afford to do so.
His case manager went to work, identifying several other high-quality doctors in Michael’s network that had open appointments. She also collaborated with Michael’s health plan to guarantee coverage. During this process, she continuously communicated with him to keep his anxiety down and reassure him that he would receive the best care available.