Employers have been rapidly adopting new solutions to provide greater support for their employees. However, a few years after the point solution wave, they’re now questioning their return on investment. And their CFOs are looking at ways to achieve financial goals while still supporting their people.
Historically, we’ve tried to fill gaps in our healthcare system with point solutions like diabetes programs, weight loss programs, mental health services, wellness services, and more. But while each of these might address a specific condition or need, none are focused on treating the whole person.
Let’s look at five reasons why it’s time to say goodbye to point solutions and offer an integrated health approach.
The Trouble with Employee Healthcare Point Solutions
We’ve seen limited success with point solutions improving overall health, satisfaction, and costs. Point solutions are tailor-made to improve just one area of a person’s health. That means you need several to address the whole person.
What’s wrong with that?
A lot. Point solutions aren’t typically compatible with each other, together they can cost a lot of money, the data is all over the place, and they’re a pain to manage. Not to mention the employee experience can be confusing and disjointed. Employees don’t know who to contact for what, so they often just give up and don’t get any kind of care.
All of this can lead to point solution fatigue. That’s definitely not what anyone wants.
Fortunately, there’s a new way to support employees by integrating care under one solution, using advanced data and clinical expertise. Let’s talk about the benefits of integrated health management to employers and their workforce.
If you’re unfamiliar with what integrated health is, check out this previous blog post. In it, we discuss what makes up integrated health and why it’s important to employees and their employers.
Benefit #1: Data-Driven Personalization
Studies show that personalization is an important factor in healthcare success. One of the best benefits of integrated health management is the ability to drive this type of personalized care through data analytics.
Pulling information in from health risk assessments, biometrics results, behavioral data, claims, and more, it’s possible to create profiles of each employee. With these profiles, care navigation vendors like SentryHealth can guide employees toward the programs, resources, or services that will have the greatest impact on their health. And because all of this happens within one solution, everything is well-coordinated and seamless for the employee.
Benefit #2: Enhanced Care Coordination, Collaboration & Management
Another important benefit of integrated health management is seamless, person-centered care. As we said earlier, point solutions don’t talk to each other, so they never really get a chance to see the “big picture” of a person. That means there could be things that get missed, gaps in care that aren’t filled, and outcomes could suffer.
Integrated care achieves better outcomes and fulfills an employee’s needs by guiding them down a more efficient path to effective care. When care is managed well, the likelihood of unnecessary ER visits, hospitalizations, and labs drop significantly. This means cost savings for the employee and their employer.
Here’s a real example of how taking an integrated approach resulted in better care coordination without overwhelmingly high costs.
Benefit #3: Curbed Healthcare Costs
Integrated health management drives better healthcare choices, which is key to lowering employee healthcare costs. When people are educated and supported by clinical professionals, they’re empowered to make the right choices based on both quality and cost.
Additionally, because integrated health offers insight into the whole person, they can proactively work to avoid or address high-cost conditions, events, and medications.
Lastly, healthy employees are happy, productive employees who show up to work. As a result, employers who offer integrated health services experience less absenteeism, better productivity, and greater employee satisfaction.
Benefit #4: Clinically Focused Care
We’ve heard it before – wellness doesn’t work. Well, that’s not entirely true. Integrated health takes a clinical approach that incorporates wellness with other things like disease management, mental health, medical advocacy, care navigation, and case management. This way, wellness serves as a ‘front door’ to care, focusing on emerging health issues before they become bigger problems.
By leveraging a clinical approach, there’s a greater focus on guiding people toward what will have the greatest impact on their lives. This could include things like accessing a healthy heart program, talking with a personal trainer, participating in a diabetes management program, accessing mental healthcare, getting help finding a high-quality specialist, or receiving support following major surgery,
Benefit #5: A Better Experience
Did you know that people with inpatient admissions and unplanned high-cost follow-up care report 28 points lower Net Promoter Score for their providers and say that they are more than twice as likely to change their health insurance plan?
Ultimately, if someone is unhappy with their healthcare benefits or if they don’t understand how to use them, the likelihood that they’ll use them correctly (or if at all) drops.
For employees, integrated health management means smoother coordination between programs and services, more involvement in health-related decision-making, having to tell “their story” less frequently, and getting the best care when they need it most.
It’s a better experience for employers too. Long gone are the headaches of overseeing several vendor relationships. Integrated health management solutions like care navigation are much easier to implement and manage. Everything from proactive outreach and engagement to reporting is under one roof, handled by a single partner invested in your success.
All of these things add up to an experience unmatched by point solutions.
If you’re interested in learning more about integrated health management, here are some integrated health resources we suggest you review:
If you’d like to learn more about how SentryHealth’s care navigation can help you improve the employee health experience with greater outcomes and lower costs, let us know! We’d love to hear about your challenges and goals.